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As long as you cancel within 24 Hours of booking your session, Civil will offer a FULL refund. Within 24 hours, and after the session is complete, we can not offer a refund.
If you book a session, then can no longer attend you have 2 options. If it's before 24 hours of our time, you may cancel and get a FULL refund. The other option is to reach out to Civil directly (Email, Twitter, Discord) to discuss other options. Typically, we can figure out a simple solution.
Discord is the easiest and preferred way of communicating for our session. This allows Civil to share text and voice communication, along with sending screen shots and videos while mid session.
Once you schedule, you'll receive a confirmation email confirming our session. Additionally, the Coach will reach out to you in the 24 hours that follows the time you made your purchase to have a quick conversation regarding your session.