Terms and Conditions of civil.gg
Last updated: October 7, 2026
These Terms govern your use of civil.gg (the "Service") and any related agreement with the Owner. Please read them carefully — they include a binding arbitration clause and class-action waiver (see "Dispute Resolution") that affect how disputes are resolved. By using civil.gg or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Service.
Our Privacy Policy and Cookie Policy explain how we handle personal information. They describe our practices. Agreeing to these Terms doesn't mean you consent to any optional use of your data. You can opt out of ad sharing on Your Privacy Choices.
Who we are
Civil Productions LLC (operating as Civil.GG; the "Owner," "we," "us")
5900 Balcones Dr STE 100, Austin, Texas 78731, United States
General: [email protected] · Support & billing: [email protected]
About civil.gg
civil.gg provides paywalled digital content about Civil and the Madden NFL and EA Sports College Football video game series, including written guides, strategy breakdowns, and video. Access is sold as a recurring monthly or annual subscription that renews automatically and can be cancelled at any time. We may also offer a one-time Lifetime Membership (see "Lifetime Membership" below). civil.gg also operates a free, publicly accessible playbooks directory, which is also subject to these Terms.
Not affiliated with EA or the NFL
civil.gg is an independent product of Civil Productions LLC and is not affiliated with, endorsed by, sponsored by, or officially associated with Electronic Arts Inc., the NFL, the NCAA, or any related entity. All product names, logos, and trademarks referenced are the property of their respective owners and are used for identification and commentary only.
Eligibility
You must be at least 18 years old to create an account or purchase a subscription. By using the Service you confirm you meet this requirement and that the information you provide is accurate and complete.
Accounts
To access paid content you must create an account and provide truthful information. You are responsible for keeping your login credentials confidential and for all activity under your account.
- Accounts may not be created by bots or automated means.
- Accounts may not be shared — each subscription is for a single person.
- Notify us immediately at
[email protected]if you believe your account or credentials have been compromised.
You may close your account at any time using the in-app tools or by contacting [email protected]. We may suspend or terminate accounts we reasonably believe violate these Terms, infringe others' rights, or harm the Service or other users. Termination for cause does not relieve you of fees already owed.
Emails and Text Messages
We send you emails about your account and purchases (receipts, renewal notices, security and service messages) as part of the Service. We also send emails about our content and offers. You can unsubscribe from those anytime with the link in any of them. Unsubscribing won't affect your membership.
If you give us your mobile number for a service you asked for (like a film review), we'll text you about that service. We send recurring automated marketing texts (about 2–3 per week) only if you agree to them, by checking the box that says so or by adding your number where we ask for text consent. That consent is never a condition of buying anything. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts or HELP for help. You can also email [email protected]. Carriers aren't liable for delayed or undelivered messages. See the Privacy Policy for how we handle your number.
Subscriptions and Billing
Payment processing. Payments are processed by our third-party providers (Foxy.io and its connected payment processor). civil.gg does not store your full card number; we receive only confirmation of payment and limited transaction data. See our Privacy Policy.
Pricing. Current prices are shown at checkout. We may change prices, but a change will not take effect until your next renewal, and we will notify you in advance as required by law.
Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or annual) and your payment method is charged the then-current price for the next period, until you cancel. By subscribing, you authorize these recurring charges.
How to cancel. Cancel anytime from the My Account / Billing page (linked at the bottom of the Members Dashboard) or by emailing [email protected]. Cancellation stops future renewals; you keep access through the end of the period you've paid for.
Failed payments. If a renewal payment fails, we may retry the charge and/or suspend access until payment succeeds.
Lifetime Membership
We sometimes offer a Lifetime Membership as a one-time-payment upgrade (for example, to members who purchase an annual subscription). These terms apply to it.
One-time payment; no renewal. A Lifetime Membership is a single, one-time charge. It does not auto-renew, and you will never be billed again for the Lifetime Membership.
What "lifetime" means. "Lifetime" refers to the lifetime of the Civil.GG Base Membership product — not your personal lifetime, and not the lifetime of Civil Productions LLC. Your Lifetime Membership gives you ongoing access to the Civil.GG Base Membership for as long as we continue to offer that product.
What's included. A Lifetime Membership covers the Civil.GG Base Membership only — strategy instruction for the games we cover (currently delivered through the schemes library and the tips library) and members-only community access at the standard tier. It does not include 1-on-1 coaching, special or live events, the Winner's Circle, or any other current or future premium product, add-on, coaching, or service, which may be offered or sold separately.
When access can end. If we discontinue, materially change, or sell the Civil.GG Base Membership, or cease operating Civil.GG, your access may end. If that happens, you will never be charged again, but we are not obligated to provide a refund except as described below or as required by law.
Format changes. Changing the content, format, or delivery method of the Civil.GG Base Membership (for example, replacing video with written, diagram, or live instruction) is not discontinuing it, and your Lifetime Membership continues.
Non-transferable. A Lifetime Membership is tied to your account and may not be sold, transferred, or assigned to another person.
Refunds. The 7-day money-back guarantee below applies to a Lifetime Membership purchase: request a refund within 7 days of the charge for a full refund. After 7 days, the Lifetime Membership purchase is non-refundable.
Refunds — 7-Day Money-Back Guarantee
We offer a 7-day, no-questions-asked refund on any subscription charge — including renewal charges. If you request a refund within 7 days of a charge by emailing [email protected], we will refund that charge in full. After 7 days, charges are non-refundable. Refunds are issued to your original payment method.
This 7-day guarantee also applies to a one-time Lifetime Membership purchase. After 7 days, a Lifetime Membership purchase is non-refundable.
When we issue a refund, we also cancel that membership (including a Lifetime Membership): future renewals stop and access ends.
Nothing in these Terms limits cancellation, withdrawal, refund or other consumer rights that applicable law does not allow us to waive. Where starting digital content or services immediately affects a statutory withdrawal right, we will provide the required information and obtain any required request, consent or acknowledgment before supply begins.
Content and Intellectual Property
All content on civil.gg — videos, written guides, graphics, logos, and software — is owned by the Owner or its licensors and protected by copyright, trademark, and other laws. Your subscription grants you a personal, non-exclusive, non-transferable, revocable license to access the content for your own personal, non-commercial use. You may not:
- copy, download (except where a download feature is expressly provided), record, redistribute, publish, sell, sublicense, or create derivative works from the content;
- share your account or login;
- remove or alter any proprietary notices.
You retain no rights to any content until your subscription is fully paid, and all rights end when your subscription ends.
Acceptable Use
You agree to use civil.gg only for its intended purpose and in compliance with the law. You will not:
- impersonate any person or misrepresent your affiliation;
- harass, threaten, defame, or violate the rights of others;
- probe, scan, or test the security of the Service or breach its authentication measures;
- upload or transmit malware or harmful code;
- use the Service in a way that disrupts or places an undue burden on our infrastructure (including spamming);
- use any automated means to scrape, harvest, or extract content or data from civil.gg or the playbooks directory, except where we expressly permit it;
- post or transmit unlawful, infringing, obscene, hateful, or fraudulent content;
- advertise, resell, or promote products or services, or imply that we endorse you, without our written permission.
We may remove content, suspend access, or report to authorities if we reasonably believe you have violated these Terms or the law.
Copyright Complaints (DMCA)
If you believe content on civil.gg infringes your copyright, email [email protected] with: (1) your contact information; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and where it's located; (4) a statement of good-faith belief that the use is unauthorized; (5) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and (6) your signature. We will respond to valid notices in accordance with applicable law and may remove infringing material and terminate repeat infringers.
Third-Party Links and Resources
The Service may link to third-party sites and resources we don't control. We aren't responsible for their content, availability, or terms, and any dealings with them are between you and them.
Service Availability
We aim to keep the Service available but don't guarantee uninterrupted access. We may interrupt it for maintenance or updates, and we may suspend or discontinue the Service or any feature. We aren't liable for unavailability caused by events outside our reasonable control.
Changes to the Service
What your membership is. Your membership is access to Civil.GG's instruction in competitive strategy for the games we cover: the schemes, settings, reads, and reasoning we teach, and the community where members learn and apply them. How we teach changes over time. We use videos, written guides, diagrams, animations, live sessions, and tools, and we add, update, rotate, and retire specific content and formats as the games and our teaching evolve. We do not promise that any particular piece of content, format, or feature will remain available.
Why the Service changes. The games we cover are made by third parties and change every year. We regularly add, update, reformat, and retire content and features. We may also change or remove content, or change how we deliver it (for example, replacing video breakdowns with written guides, diagrams, animations, or live sessions), when we believe it is necessary to comply with the law, third-party rights, or the policies of the platforms and publishers whose games and services we use.
Notice of material changes. A "material reduction" means a change that substantially reduces what you can learn from your membership as a whole. For example, if we stopped teaching new strategy for a game we cover, or closed the members' community. Changing how we teach (for example, from video to written, diagram, animated, or live instruction), retiring individual schemes, videos, or features, and the yearly move to new game editions are not material reductions, as long as comparable strategy instruction remains available. If we make a material reduction, we will email you before or promptly after it takes effect. You can cancel at any time to stop future charges.
Yearly members. If you are on the Yearly plan and you cancel within 30 days after we email you about a material reduction, we will refund the unused full months remaining in your current year. Email [email protected] to request it.
Third-party games and services. We do not control the games we cover or the platforms we use, and we are not responsible for changes they make. A change made by a game publisher or platform, or a change we make to comply with one, is not a breach of these Terms and does not entitle you to a refund except as stated in this section or in "Refunds — 7-Day Money-Back Guarantee."
Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis, and your use is at your own risk. To the maximum extent permitted by law, the Owner disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that content is accurate, that the Service will meet your requirements, or that it will be uninterrupted, secure, or error-free. Strategy and gameplay content is provided for informational and entertainment purposes and guarantees no particular result. Some jurisdictions don't allow certain warranty exclusions, so some of the above may not apply to you.
Limitation of Liability
To the maximum extent permitted by law, the Owner and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, goodwill, or data, arising from your use of (or inability to use) the Service. In no event will the Owner's total liability for all claims relating to the Service exceed the greater of the amount you paid the Owner in the 12 months before the claim or USD $100. Some jurisdictions don't allow these limitations, so they may not fully apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless the Owner and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms or any law, or your violation of any third party's rights.
Dispute Resolution; Binding Arbitration; Class-Action Waiver
Please read this section carefully — it affects your legal rights.
Informal resolution first. Before filing any claim, you agree to contact us at [email protected] with a description of the dispute and give us 30 days to resolve it informally.
Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in or near Travis County, Texas, or by video/telephone where available. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and the Owner agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized access. These do not waive the rest of this section.
30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
Your Local Consumer Rights
If you are a consumer and applicable law grants you rights that cannot be waived — including mandatory refund, cancellation, or warranty rights — those rights are not limited by these Terms and prevail to the extent required by law.
Changes to These Terms
We may modify these Terms at any time. For material changes we'll provide reasonable notice (e.g., email or in-app notice). Continuing to use the Service after changes take effect means you accept the revised Terms.
Assignment
We may assign our rights and obligations under these Terms, including in a merger, acquisition, or sale of assets. You may not assign yours without our written permission.
Miscellaneous
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Severability. If any provision is found unenforceable, the rest remain in effect and the provision is modified to the minimum extent needed.
- Entire agreement. These Terms, together with any order-specific terms or event rules we show you before you buy or enter, are the entire agreement between you and the Owner regarding the Service. Our Privacy Policy and Cookie Policy describe how we handle personal information and are not part of this contract.
- Survival. Provisions that by nature should survive termination — content licenses, IP terms, disclaimers, limitation of liability, indemnification, and dispute resolution — survive.
Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Subject to the arbitration section above, the state and federal courts located in Travis County, Texas have exclusive jurisdiction over any permitted court proceeding, and you consent to that venue.